Return Policy

Last Updated: January 2025

At Temple Hill Supermarket, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help. Please read our Return and Refund Policy carefully.

Eligibility for Returns

You may return most items within 7 days of delivery provided that:

- The item is unused and in its original condition

- The item is in its original packaging

- You have proof of purchase (order number or receipt)

Non-Returnable Items

The following items cannot be returned:

- Perishable goods (fresh produce, dairy, meat, frozen foods) unless damaged or faulty upon delivery

- Personal care and hygiene products once opened

- Downloadable or digital products

- Items marked as final sale

Damaged or Faulty Items

If you receive a damaged, faulty or incorrect item, please contact us within 24 hours of delivery with:

- Your order number

- A description of the issue

- Clear photographs of the damaged or faulty item

We will arrange a replacement or full refund at no additional cost to you.

How to Initiate a Return

1. Log in to your Temple Hill account

2. Go to your Orders page and select the order

3. Click on Request Refund and fill in the details

4. Our team will review your request within 2 business days

5. Once approved, we will arrange collection or provide return instructions

Refund Process

- Approved refunds will be processed within 5 to 7 business days

- Refunds will be made to the original payment method

- Bank transfer refunds may take an additional 3 to 5 business days to reflect

Exchange Policy

We offer exchanges on eligible items subject to availability. To request an exchange, follow the same process as a return and indicate your preferred replacement item.

Contact Us

If you have any questions about returns or refunds:

Email: support@templehill.ng

Customer Service Hours: Monday to Saturday, 8AM to 6PM