Cancel an Order

We understand that plans can change. Here is everything you need to know about cancelling an order at Temple Hill Supermarket.

When Can I Cancel an Order?

You can cancel your order at any time before it moves to the In Progress or Out for Delivery status. Once your order is being packed or dispatched, cancellation may not be possible.

How to Cancel Your Order

Method 1: Cancel via Your Account

1. Log in to your Temple Hill Supermarket account

2. Go to Orders in your profile menu

3. Find the order you wish to cancel and click View Details

4. Click the Cancel Order button

5. Select a reason for cancellation and confirm

6. You will receive a cancellation confirmation email

Method 2: Cancel via Customer Service

If you are unable to cancel through your account or your order is already being processed, contact our customer service team immediately:

Email: support@templehill.ng

Customer Service Hours: Monday to Saturday, 8AM to 6PM

Please have your order number ready when you contact us.

Cancellation and Refunds

- If your order is cancelled before payment is processed, no charge will be made

- If payment has already been processed, a full refund will be initiated within 24 hours

- Refunds will be returned to your original payment method within 5 to 7 business days

Partial Cancellations

If you wish to cancel only certain items from your order, please contact our customer service team who will assist you with a partial cancellation where possible.

Can Temple Hill Cancel My Order?

In some circumstances, we may need to cancel your order. This may happen if:

- A product becomes unavailable after your order is placed

- There is a pricing error on the product

- We are unable to verify your payment

- Your delivery address is outside our delivery zone

If we cancel your order, you will be notified immediately and a full refund will be processed.

Need Help?

Contact us at support@templehill.ng our team will be happy to assist you.